Return and Refund Policy:
Returns:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unwashed and unused and in the same condition that you received it.
Please inform us at hello@kozifydecor.com for any questions or queries. Return shipping is the responsibility of the customer. Purchases can also be returned in person at warehouse location below.
Please send to:
Kozify Decor, 10 Narbonne Cres, Hamilton, Ontario, Canada -L8J0J8
Refunds:
Upon reception of returned products, we will send you an email to notify you and if approved, a refund will be issued onto the original method of payment, within a certain number of days. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For any return inquiry, we will be happy to guide you through the steps, please contact us by e-mail at hello@kozifydecor.com .
Summary:
Time – Our customers have up to 14 days to request a refund from us.
Method of Refund – We will issue the refund via the same payment method the product was purchased with.
Product Condition – The products should be unwashed and unused if a return is requested.
Refund Contact Info – Please contact hello@kozifydecor.com to initiate a return or refund. Our customer service reps will contact you shortly after you send us an email.
Charges – Return shipping is the responsibility of the customer. Shipping costs are non-refundable.
